Terms and conditions, Cancellation, Returns and Refund Policy
Written by: Hilde Gronsberg
Approved by: Suzie Carley
Reviewed date: September 2026
Review timeframe: Annually
Future Review dates: October 2027
At The Sewing Hub we work hard to deliver high-quality events, classes, alterations within a safe creative space for our community. Because every booking requires planning, preparation and reserved time, this policy sets out how cancellations, changes and refunds are handled and the reasons behind decisions.
Nothing in this policy affects your statutory rights under UK consumer law.
- Events/Classes/Workshops Purchased Through Our Website: We understand that plans can change and sometimes illness prevents us from attending appointments. However, as our classes are small and we strive to keep our prices low as a Community Interest Company, we do ask customers to please double-check their availability carefully before booking. If you do need to cancel, please contact us as soon as possible — we may be able to reschedule you onto another date.
Cancellation by Participant – Our refund terms are:
- Cancellations made at least 2 weeks prior to an event/appointment date → We offer a full refund or the opportunity to re-schedule.
- NB We reserve the right – in some circumstances to deduct a £20 administration fee (e.g. if this is a regular occurrence). Leniency is shown for our regulars and/or Members at our discretion.
- Cancellations made within 2 weeks of the event/appointment date → We will offer to re-schedule but if this isn’t practical for either party then a 50% cancellation fee applies.
- Cancellations made within 1 day (24 hours) of the event → No refund unless exceptional circumstances are evident.
- We do not offer refunds or re-schedule appointments/classes should the customer have simply forgotten or if we have no idea as to why there is a ‘no-show’.
Cancellation by The Sewing Hub – If we must cancel a class or event (for example due to illness or insufficient numbers), you will receive a full refund or be offered a transfer to another session of your choice.
- Appointments for Alteration Services: Please notify us at least 3 days (72 hours) before your appointment.
Cancellation by Client – Most clients book their appointments months in advance. For this reason we cannot offer a refund of the modest booking fee which reserves an appointment with our seamstress. Therefore please review carefully your diary commitments prior to reserving a date.
- If you wish to re-schedule your appointment there will be no further booking fee but we reserve the right to charge an administration fee of £15 to cover the costs of admin – as this will need to be recorded on our web appointments system.
- If you have left your garment with us but then decide not to proceed, we reserve the right to charge for time already spent fitting or assessing your garment before returning it.
Cancellation by The Sewing Hub – In rare cases, we may need to cancel or reschedule an appointment. We will contact you promptly to arrange a new suitable time.
- Membership: Membership offers a discounted rate on classes and reserved places, in exchange for a regular monthly commitment that helps us plan our schedule and keep The Sewing Hub running sustainably as a Community Interest Company.
Membership runs on a minimum initial term of 6 months from your start date. After this initial term, you may cancel at any time by giving 30 days’ written notice to hello@sewinghub.co.uk.
Cancellation by Member within the minimum term:
- We’re not able to offer cancellations within the initial 6-month term, other than in exceptional circumstances (for example, illness, injury, or relocation), which we will always consider sympathetically and at our discretion.
- Notice period:
Once your minimum term has passed, your membership will continue until you give 30 days’ notice. Your final payment will be for the month in which your notice period ends.
- We reserve the right to review and amend membership terms from time to time, with notice given to current Members in advance of any changes.
Please also see 1 above but note as we get to know our Members, we will of course use discretion should a Member be unable to attend a class/service provided.
- Unsatisfactory Service: We take great pride in our work and want every customer and student to leave happy.
- If you have any concerns during a class or a fitting, please tell us immediately so we can support you.
- If you are unhappy after a class or after collecting your garment, please notify us within 2 days and we will make every reasonable effort to rectify the issue.
- If a satisfactory resolution cannot be reached, we may offer a partial refund or alternative remedy at our discretion.
General Notes
- All alteration concerns must be sent in writing to hello@sewinghub.co.uk.
- All cancellations must be made in writing to hello@sewinghub.co.uk.
- Valid refunds are processed within 2 business days.
- The Sewing Hub reserves the right to amend this policy from time to time.
Contact
If you have any questions about this policy or need to request a cancellation, please contact:
📧 hello@sewinghub.co.uk
📞 07766 140060